Support for Players

Need support?

You love to play our games, but are stuck on a level or have another question? Please read more in our FAQ section!

Frequently Asked Questions

Instant Games on Messenger by Facebook – Battleship

Instant Games on Messenger by Facebook – Jewel Academy

Instant Games on Messenger by Facebook – Daily Sudoku

  • How is the score calculated?
    Per correct number you get points.
    Per complete row, column or block you get points.
    Per difficulty level you get a multiplier on your points.
    For a mistake, you get a point deduction, depending on the difficulty level of the Sudoku.
    When you complete the Sudoku, you can get bonus points depending on how quickly you completed it.

Career Opportunities

Terms & Conditions

  • What is your policy toward children?
    We do not knowingly collect personally identifiable information from children under the age of 16. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at privacyterms@coolgames.com.
    More about privacy policy: http://www.coolgames.com/en/static/privacy-policy
  • How does the software license work for me as a user?
    CoolGames grants you a non-exclusive and non-transferable license for a single user to download and use the executable form of our underlying platform software and the executable form of the software for each of our game offerings on a single computer or mobile device, solely for your personal, non-commercial purposes.
  • My work has been infringed, how do I report this?
    If you are a copyright owner, or are authorized to act on behalf of one, or authorized to act under any exclusive right under copyright, please report alleged copyright infringements taking place on or through the Services by completing the Notice of Alleged Infringement: www.coolgames.com/en/static/terms-of-use and delivering it to CoolGames.

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